Simple Flow LLC dba SimpleFlow is committed to protecting your privacy.
Last updated: September 9th, 2019
There are several ways that we may collect information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).
A. Information You Provide To Us
We may collect information directly from you when you provide it to us on our website or through form submissions. This may include when you request a quote, schedule a consultation with us, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotion, fill out a survey, request customer support, or otherwise communicate with or contact us. The information we collect may include your name, postal address, email address, telephone number, referrals, and information about your solar activities, such as home ownership, home statistics, home energy usage or utility provider, or demographic information.
B. Information Automatically Collected
Whenever you visit or interact with the Sites, we may use a variety of technologies such as cookies, pixel tags, and other technologies or third-party services to automatically or passively collect certain information about users of the Sites and interactions with our emails and online advertisements.
If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.
C. Information Collected from Other Sources
We may obtain information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly-observed data, such as online activity.
D. Combination of Information
We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the Sites, as well as information collected from other online or offline sources, and including from third-party sources.
We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the Sites, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.
1. What We Use Your Information For
A. Information Use By SimpleFlow:
We may also use the information we collect for any of the following purposes:
To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary.
To assess the suitability of your home for a solar system.
To allow you to take certain actions related to your account, including, but not limited to, tracking the progress of your solar system installation, managing your contact information, and requesting a copy of your solar system agreement.
To notify you about changes to our Sites or any products or services we offer or provide through them.
To provide you and other users with customized content, targeted offers, and advertising on the Sites, or across other websites, mobile applications, social media or online services, or via direct mail or email.
To determine the effectiveness of our marketing programs.
B. Use of Third-Party Analytics and Technologies:
We also may display interest-based ads through Facebook, Instagram, or other social media platforms or websites. These platforms allow us to personalize our ads based on your interactions with us, without having to share your personal information with these social media platforms.
2. Disclosure of Information
We May Share Your Personal Information as Follows:
Affiliates: We may share your information with our affiliates for business, operational, promotional and marketing purposes.
Service Partners: We may share your information with third-party contractors, service partners, and other third parties that we use to support our business and who are required to keep personal information confidential and use it only for the purposes for which we disclose it to them.
3. Opting Out Options
Cookies, Tracking Options and California Do Not Track Disclosures:
Certain parts of our Sites require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Sites or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.
To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of these convenient methods:
Email Offers: If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email.
Calling: If you do not want to receive marketing phone calls from us, you may: (i) email us at email@example.com with “Do Not Call” in the subject line; (ii) call customer service at: (925) 266-3995; or (iii) ask to be placed on our Do Not Call list when you receive a call from us. Once we place your name on our internal “Do Not Call” list, we will no longer call you for marketing purposes (unless you submit another inquiry or request another consultation/quote from us after your initial do-not-call request). We will honor your request as soon as reasonably practicable.
4. Children’s Privacy
Protecting children’s privacy is important to us. We do not direct the Sites to, nor do we knowingly collect any personal information from children under the age of thirteen. If we learn that a child under the age of thirteen has provided personally identifiable information to the Sites, we will use reasonable efforts to remove such information from our files.
5. Data Security
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information being transferred across platforms, the Internet and between our internal systems uses the highest standard of encryption protocols to protect your information. Although we do our best to ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
6. Contact SimpleFlow
By phone: (925) 266-3995
By email: firstname.lastname@example.org